Refunds & Returns Policy
If your order is delivered to you in damaged packaging, please sign for the package(s) as UNCHECKED or in cases of extreme damage REFUSE delivery. This will allow the cost of return to be borne by the courier company.
If damage is noticed after unpacking, in the first instance, please report damage immediately to the sales office sales@indigodisplays.co.uk.
- Please give your details including your order number and supply
- For speed of process and where appropriate, please email a picture of the damaged area.
All products are covered by at the very least a 1 year’s manufacturer’s warranty and will repaired or replaced if the ‘’reason for return’’ is found to be valid.
Consumer Purchases
Should the goods be rejected purely under the distance selling regulations then the delivery costs and any credit card charges incurred by Indigo Displays will be borne by the consumer. Refunds in these cases will be refunded upon receipt of written confirmation of cancellation from the consumer. Written notification should be received within 14 days of the order and goods should be returned in original packaging, unused and in a re-saleable condition. Please note these regulations do not cover customised and made to order products. sales@indigodisplays.co.uk
Business to Business Customers
Indigo Displays will endeavor to facilitate a speedy resolution to any issues, however, we are unable to refund goods that are: undamaged, custom made/custom printed, repairable or in the possession of the client for 14 days without informing Indigo Displays sales@indigodisplays.co.uk